Introduction
These Terms & Conditions (“Terms”) govern the use of our services, including package forwarding, consolidation, and, where applicable, purchase of goods on behalf of customers (“Services”). By using our Services, you agree to these Terms in full. If you do not agree, you should not use the Services.
We provide international parcel forwarding from our origin hubs, with shipments forwarded to customer-designated destinations.
Our Services
- Parcel Forwarding & Handling: Customers may use a designated delivery address at our hubs for the receipt, storage, and forwarding of goods.
- Goods Purchasing (Optional): From time to time, we may offer to purchase goods on behalf of customers. This service is subject to separate fees and conditions and may not always be available.
- Consolidation: Parcels may be consolidated into one shipment at the customer’s request, subject to applicable handling fees.
- Customs & Import: Customers are responsible for all customs duties, taxes, and import restrictions in the destination country.
Customer Responsibilities
Customers agree to:
- Ensure all information provided (including shipping addresses and payment details) is accurate.
- Comply with all local laws, including prohibitions on restricted or dangerous goods.
- Pay all fees, charges, duties, and taxes associated with shipments.
- Indemnify us against any claims, losses, or liabilities arising from misuse of the Services.
Prohibited Items & Dangerous Goods
Customers must not use our Services to ship items that are prohibited under:
- Applicable laws in the origin or destination countries;
- Airline, courier, or customs regulations (including but not limited to IATA, ICAO, FAA, or CAA rules).
We reserve the right to refuse, return, destroy, or surrender to authorities any prohibited or dangerous items at the customer’s cost. Certain dangerous goods may only be accepted if compliant with all applicable regulations and pre-approved by us.
Liability
- We are not liable for any indirect, consequential, or economic losses, including loss of profits or business opportunity.
- Our liability for loss, damage, or delay is strictly limited to the lesser of:
- USD $10 per kilogram, subject to a maximum of USD $500 per shipment; or
- the amount recoverable from the carrier.
- Customers may purchase additional insurance (1% of declared value) for enhanced coverage.
- We are not liable for fragile goods (including electronics, TVs, or glass) unless insured.
- We are not liable for customs decisions, taxes, seizures, or delays caused by third parties.
Goods Purchase on Behalf of Customers
- When available, customers may request us to purchase goods on their behalf.
- We act only as an agent for the customer and are not responsible for product quality, suitability, or warranty.
- Payment for goods and associated service fees must be received in advance.
- Once purchased, items are considered the customer’s property and fall under the same forwarding terms as other shipments.
Delivery, Storage & Disposal
- Delivery times are estimates only and depend on carrier and customs performance.
- Parcels may be stored for a limited free period (to be specified at the time of use) after which storage fees apply.
- Parcels unclaimed after 60 days may be disposed of, sold, or otherwise handled at our discretion, with no liability to us.
Fees & Payments
- All fees (handling, shipping, consolidation, purchase service) must be paid in full before dispatch.
- Fees are subject to change and will be published on our website.
- Currency conversion fees, bank charges, or payment processing fees are the responsibility of the customer.
Customs & Export Controls
- Customers are fully responsible for providing accurate customs documentation and invoices.
- Incorrect or fraudulent declarations may result in seizure, fines, or disposal of goods at the customer’s cost.
- Customers must comply with all applicable export control laws and sanctions regulations. Shipments involving sanctioned individuals, entities, or destinations will not be accepted.
- Any duties, taxes, penalties, or costs incurred due to inaccurate documentation are payable by the customer.
Force Majeure
We are not liable for any delays, non-performance, or losses caused by events beyond our control, including but not limited to: natural disasters, wars, strikes, civil unrest, piracy, government actions, customs delays, airline routing errors, or criminal acts of third parties.
Termination of Service
We may suspend or terminate access to the Services at any time if:
- A customer breaches these Terms,
- A shipment contains prohibited or illegal items, or
- Required payments are not made.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments
We reserve the right to amend these Terms at any time. Updated Terms will be published on our website and will take immediate effect for new customers and shipments.